Refund & Returns Policy

Last updated: 8th September 2026

All purchases of Subzero Coffee products are made and fulfilled through our official listing on Amazon.in. Because of this, refunds, returns, and exchanges are handled entirely by Amazon under Amazon's own Return and Refund policies — not directly by Subzero Coffee.

1. How to request a refund or return

• Follow Amazon's guided process for a refund, replacement, or exchange.
• Refund timelines and eligibility (e.g. damaged, defective, or wrong item) are determined by Amazon's policies and the return window shown on your order.

2. Product quality issues

If you receive a product that appears damaged, stale, or different from what was described, please raise this with Amazon through the return process above. You are also welcome to write to us directly at coffeesubzero@gmail.com so we're aware and can help however we can — though the formal refund itself is processed through Amazon.

3. Non-returnable situations

As with most food products sold on Amazon, opened packages may have limited return eligibility for hygiene and safety reasons, in line with Amazon's category-specific return rules.

4. Questions

For any questions about this policy, contact us at coffeesubzero@gmail.com. For the status of an active refund or return, please check your Amazon order directly for the fastest resolution.